HOW WE SEE THE WORLD AND THE WORK WE DO.

· We are a family business, and care about our community, our customers and our vendors. 
· MWF is truly a team and we care about one another. We are a family
· Our caring extends to the whole person – the physical work environment, the team environment, and individual health – financial, physical and mental.
· We are trustworthy and ethical in our decisions and actions.
· “Caring” means that being committed to doing a good job is a must.  Doing a good job for our internal team members upstream and downstream; doing a good job regarding the work at hand; doing a good job for our customers.

· Dedication means we do what it takes to complete a task properly (we get it done right).
· We are consistent in our attendance and attention and always driven to find the best solutions.
· We are dedicated to resolving customer concerns immediately with creative solutions.

· Our quality policy, environmental policy and mission all include the words excellence.  We are on a Qwest for Excellence that demands a commitment to continually improving with the goal to be “the best”.
· We find innovative ways to fix problems, resolve constraints and troubleshoot processes for better performance.
· Team member excellence is financially rewarded through our APEX (Achieve Personal Excellence) Program, our Kudos Coin Program and our quarterly cash Qwestshare Profit Sharing.
· We applaud and recognize excellence, because at Mid West… Excellence Matters.
· We compete globally and recognize customers demand excellence.

· In order to perform at a high level, the Mid West team members own every aspect of tasks assigned. 
· Individual team members control the quality of the work performed, and therefore accountable for personal performance and behavior.
· Being accountable also means admitting when mistakes occur.
· Details are critical.  Accuracy in all tasks is a core demand for our team.

· We have an attitude that challenges can be overcome.  We can do it!
· We believe any problem is simply an opportunity for improvement. 
· We admire and celebrate team members who demonstrate positive behaviors, and who always work toward making Mid West a better company and a better place to work.
· We believe a smile is better than a frown.
· Positive interactions on the MWF team include being supportive, having a sense of humor, teaching and sharing skills and ideas for improvement, and advocating for others – whether they be customers, vendors or coworkers.